RETURNS OR EXCHANGES
Welcome to therewindshopl.com, your one-stop shopping paradise for high-quality bedding!
We are committed to providing you with high-quality bedding and an excellent shopping experience. If you are not satisfied with the purchased goods or encounter any problems, we provide a flexible return and exchange policy to meet your needs. Please read the following return and exchange policy carefully to understand your rights and return and exchange process.
1. Return and Exchange Conditions
Product Quality Issues:
If the product has quality problems, such as damage, defects, not consistent with the description, etc., we provide free return and exchange services.
Non-quality issues:
If the product is unused and the original packaging is intact, you can apply for a free return and exchange within 7 days after receiving the product.
Please note that some products may not be returned or exchanged for hygiene reasons (such as pillows, duvets, etc.) unless there is a quality problem.
Personalized Customized Products:
Customized products (such as bedding of specific size, material or pattern) are generally not supported for return and exchange unless there is a quality problem.
2. Return and Exchange Process
Apply for return and exchange:
Log in to your account, enter the order details page, click the “Apply for return and exchange” button, fill in the reason for return and exchange and submit the application.
We will review and reply to you within 2 working days after receiving the application, and provide detailed return and exchange address and logistics requirements.
Send back the goods:
Please send the goods back according to the address and logistics requirements we provide. To ensure the safe delivery of the goods, it is recommended to use a traceable logistics method and keep the logistics documents as proof.
Refund or exchange:
We will refund or exchange within 2 working days after receiving the returned goods. The refund will be returned to your payment account by the original route, and the exchange will be re-shipped according to your requirements.
3. Notes
Return and exchange fees:
For returns and exchanges caused by product quality problems, we will bear the return and exchange fees.
For returns and exchanges not caused by quality problems, the return and exchange fees shall be borne by you.
Product packaging:
Please ensure that the original packaging of the goods is intact when they are returned, including outer packaging, inner packaging, labels, accessories, etc.
Return and exchange period:
Please apply for return and exchange within 7 days after receiving the goods. Late applications may not be accepted.
4. Special case handling
Damaged or lost goods:
If the goods are damaged or lost during delivery, please contact our customer service team in time. We will negotiate with the logistics company and provide corresponding solutions.
Wrong or missing goods:
If the goods you received do not match the order or there is a missing situation, please contact our customer service team immediately and we will reissue or correct it for you as soon as possible.
We are committed to providing you with high-quality bedding and a worry-free shopping experience. Thank you for your trust and support!
